Shipping policy

Shipping Policy

Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]

At [STORE NAME], we want your order to reach you safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through [WEBSITE URL].

By placing an order with us, you agree to the terms outlined below.

1. Where We Deliver

We currently deliver orders to addresses within India, subject to serviceability by our courier partners.

Delivery availability may vary depending on the location, including remote or difficult-to-service areas.

If your delivery address is outside our serviceable area, we will contact you and, where possible, provide an alternative solution.

Current delivery area: [INDIA / SPECIFIC STATES OR CITIES]

2. Order Processing Time

After you successfully place an order and payment is confirmed, we will begin processing it.

Orders are generally packed and dispatched within:

[X–Y BUSINESS DAYS]

Orders placed on weekends or public holidays may begin processing on the next business day.

Handmade, customized, or made-to-order products may require additional processing time. The estimated processing time will be mentioned on the relevant product page where applicable.

3. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time is:

Metro/major cities: [X–Y BUSINESS DAYS]
Other locations: [X–Y BUSINESS DAYS]
Remote areas: [X–Y BUSINESS DAYS]

These are estimated delivery times and are not guaranteed unless we specifically state otherwise.

Delivery may take longer during:

  • Festivals and holiday periods

  • Major sales events

  • Weather disruptions

  • Natural disasters

  • Transportation disruptions

  • Courier service delays

  • Public holidays

  • High-volume periods

  • Other circumstances beyond our reasonable control

We appreciate your patience if your order experiences an unexpected delay.

4. Shipping Charges

Shipping charges will be displayed during checkout before you complete your purchase.

Our current shipping charges are:

Standard Shipping: ₹[AMOUNT]
Free Shipping Above: ₹[ORDER VALUE]
Express Shipping, if available: ₹[AMOUNT]

Shipping charges may vary depending on:

  • Delivery location

  • Order weight

  • Package dimensions

  • Shipping method

  • Promotional offers

Any applicable shipping charges will be communicated before payment is completed.

5. Free Shipping

We may offer free shipping on orders meeting certain conditions.

Our current free-shipping offer is:

Free shipping on orders above ₹[ORDER VALUE].

Promotional free-shipping offers may have additional terms or exclusions.

6. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking link through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Other available communication methods

You can use the tracking information to check the status of your shipment.

If you do not receive tracking information within [X BUSINESS DAYS] after receiving your order confirmation, please contact us at [EMAIL ADDRESS].

7. Courier Partners

We may use third-party courier and logistics providers to deliver your order.

Our courier partners may include:

  • [SHIPROCKET]

  • [DELHIVERY]

  • [BLUEDART]

  • [DTDC]

  • [EKART]

  • [OTHER COURIER PARTNER]

The courier partner used for an order may depend on the delivery location, package characteristics, availability, and other operational factors.

We may change courier partners when necessary to improve delivery service.

8. Delivery Attempts

Our courier partner will generally make delivery attempts at the address provided during checkout.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is reachable.

  • Someone is available to receive the package where possible.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or delivery attempts are unsuccessful, the courier may return the package to us.

Additional shipping charges may apply if the package needs to be shipped again.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

  • Name

  • House/flat number

  • Building/society name

  • Street

  • Area/locality

  • City

  • State

  • PIN code

  • Mobile number

If you notice an incorrect address after placing your order, contact us immediately at:

[EMAIL ADDRESS]

We will try to update the address before dispatch.

However, we cannot guarantee that an address can be changed after the order has been dispatched.

10. Delayed Orders

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

A shipment may be delayed because of:

  • Courier operational issues

  • Incorrect address information

  • Weather conditions

  • Transportation problems

  • Public holidays

  • Festivals

  • High order volumes

  • Natural disasters

  • Government restrictions

  • Other events outside our reasonable control

If your order appears significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

We will do our best to investigate the shipment and assist you.

11. Lost Shipments

If your tracking information indicates that your shipment may have been lost or has not moved for an unusually long period, please contact us at [EMAIL ADDRESS].

We may contact the courier partner and initiate an investigation.

Depending on the outcome, we may offer an appropriate solution, which may include:

  • Replacement

  • Reshipment

  • Refund

  • Another appropriate remedy

Any resolution will be subject to the circumstances of the shipment and applicable law.

12. Damaged Packages

We carefully package our products before dispatch.

However, if your package arrives visibly damaged, we recommend:

  1. Taking photographs of the package before opening it.

  2. Taking photographs of the shipping label.

  3. Carefully opening the package.

  4. Taking photographs of the product and internal packaging.

  5. Contacting us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please keep the original packaging until the issue has been resolved.

For information about replacements and refunds, please see our [RETURN AND REFUND POLICY].

13. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please provide:

  • Order number

  • Photograph of the product received

  • Photograph of the packaging/shipping label

  • Description of the issue

If the mistake was made by us, we will arrange an appropriate solution, which may include replacement, exchange, or refund in accordance with our Return and Refund Policy and applicable law.

14. Handmade and Custom Products

Some of our products may be handmade, personalized, or made to order.

These products may require additional preparation time before dispatch.

For such products:

Additional processing time: [X–Y BUSINESS DAYS]

The applicable processing time will be communicated on the product page or at checkout where possible.

Because handmade products may be individually produced, minor variations in colour, texture, pattern, size, shape, or finish may occur.

Such variations are generally a natural characteristic of handcrafted products.

15. Cash on Delivery

Cash on Delivery ("COD") may be available for selected locations and orders.

COD availability may depend on:

  • Delivery PIN code

  • Order value

  • Courier availability

  • Product type

  • Previous order history

  • Other operational factors

If COD is available, it will be displayed during checkout.

COD charge, if applicable: ₹[AMOUNT]

16. International Shipping

At present, we:

[DO NOT OFFER INTERNATIONAL SHIPPING / OFFER INTERNATIONAL SHIPPING TO SELECTED COUNTRIES]

If international shipping is available, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless expressly stated otherwise.

17. Shipping Address and Risk of Delivery

We will ship the order to the delivery address provided by the customer at checkout.

Customers are responsible for ensuring that the address and contact information provided are accurate.

We will make reasonable efforts to assist with delivery issues and courier investigations.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

18. Shipping Policy and Returns

Our Shipping Policy should be read together with our Return and Refund Policy.

If you receive a damaged, defective, incorrect, or materially different product, please follow the procedure described in our Return and Refund Policy.

19. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

[STORE NAME]
Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Customer Support Hours: [CUSTOMER SUPPORT HOURS]

We generally respond to shipping-related enquiries within [BUSINESS DAYS] business days.

Thank you for shopping with [STORE NAME]. We appreciate your trust and will do our best to ensure that your order reaches you safely and reliably.