Terms of service

Terms of Service

Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]

Welcome to [STORE NAME].

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of [WEBSITE URL], including your purchase of handicrafts, products, and services offered through our online store.

By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or place an order.

These Terms are intended to apply to customers in India and shall be interpreted in accordance with applicable Indian laws.

1. About Our Store

The Website is operated by:

Store Name: [STORE NAME]
Legal Entity Name: [LEGAL ENTITY NAME, IF DIFFERENT]
Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Throughout these Terms, "[STORE NAME]", "we", "us", and "our" refer to the business operating the Website.

"You", "your", or "customer" refers to any person accessing the Website or purchasing products from us.

2. Eligibility and Account Terms

You may use our Website and purchase products only if you are legally capable of entering into a binding contract under applicable Indian law.

If you create an account with us, you are responsible for:

  • Providing accurate and complete information.

  • Keeping your account information up to date.

  • Maintaining the confidentiality of your login credentials.

  • Taking reasonable steps to prevent unauthorized access to your account.

  • Not allowing another person to misuse your account.

You are responsible for activities carried out through your account unless you notify us of unauthorized access.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may contact us at [EMAIL ADDRESS] if you believe your account has been accessed without authorization.

3. Website Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not use the Website in a manner that:

  • Violates applicable Indian law or regulations.

  • Infringes our intellectual-property rights or the rights of others.

  • Attempts to gain unauthorized access to our systems.

  • Introduces viruses, malware, or other harmful code.

  • Interferes with the operation or security of the Website.

  • Uses automated systems to scrape, copy, or collect Website information without our permission.

  • Provides false, misleading, or fraudulent information.

  • Attempts to manipulate prices, orders, promotions, reviews, or refunds.

  • Uses another person's account or payment information without authorization.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other product information displayed on our Website are accurate.

However, handmade and handcrafted products may naturally vary.

Because many of our products may be handmade or artisan-produced, minor variations in:

  • Colour

  • Texture

  • Pattern

  • Shape

  • Size

  • Finish

  • Grain

  • Stitching

  • Hand-painted details

may occur between individual pieces.

These variations are generally considered characteristics of handmade products rather than defects, unless otherwise stated.

Product photographs may also appear slightly different depending on your device, screen, lighting, and display settings.

If a product has specific care instructions, materials, dimensions, or other important characteristics, we will endeavour to provide them in the product listing.

5. Product Availability

All products are subject to availability.

We may limit the quantity of products that can be purchased by a customer or household where reasonably necessary.

If a product becomes unavailable after you place an order, we will notify you and may offer an alternative, refund the applicable amount, or take another appropriate action in accordance with applicable law.

6. Pricing and Payment

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on how the product price is displayed and applicable law.

Where applicable, taxes, shipping charges, or other charges will be shown during checkout.

Price Changes

We reserve the right to change product prices at any time.

A price change will not normally affect an order that we have already accepted and confirmed, except where:

  • There has been an obvious pricing error;

  • The transaction is fraudulent;

  • The order cannot be fulfilled;

  • Applicable law permits or requires cancellation or adjustment.

Payment

We may accept payment methods including:

  • Credit cards

  • Debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on Delivery, where available

  • Other payment methods displayed at checkout

Payments may be processed through independent payment service providers.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

7. Pricing Errors

We take reasonable care to ensure that prices and product information displayed on our Website are accurate.

However, an unintended typographical, technical, or pricing error may occasionally occur.

If we discover a significant pricing error before an order has been fulfilled, we may contact you and provide the option to proceed at the correct price or cancel the affected order and receive a refund of any amount already paid, subject to applicable law.

8. Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected products.

After receiving your order, we may send an automated order confirmation acknowledging receipt of the order.

An order confirmation does not necessarily mean that we have accepted the order.

We may accept or decline an order for legitimate reasons, including:

  • Product availability

  • Incorrect pricing or product information

  • Payment problems

  • Suspected fraud

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Technical errors

  • Violation of these Terms

Once we accept your order, we will generally begin processing it.

If we cancel an order after payment has been received, we will process an appropriate refund in accordance with our Refund Policy and applicable law.

9. Shipping and Delivery

We deliver products to locations within the serviceable areas supported by our shipping partners.

Shipping charges and estimated delivery timelines will generally be displayed during checkout or communicated after the order is placed.

Unless otherwise specified, orders are normally dispatched within approximately [BUSINESS DAYS] business days after successful payment or order confirmation.

Estimated delivery time after dispatch: [DELIVERY TIMEFRAME].

Delivery times are estimates and may be affected by:

  • Courier delays

  • Weather

  • Public holidays

  • Natural disasters

  • Transport disruptions

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • High-volume periods

  • Events beyond our reasonable control

We are not responsible for delays caused by circumstances beyond our reasonable control, although we will make reasonable efforts to assist you in resolving delivery issues.

Incorrect Address

You are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can resend the order.

10. Delivery and Damaged Packages

Please inspect your package as soon as reasonably possible after delivery.

If your package appears seriously damaged, you should, where possible:

  1. Photograph the package before opening it.

  2. Photograph the product and packaging after opening it.

  3. Contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] days of delivery.

  4. Provide your order number and photographs or other evidence reasonably requested by us.

We will review the matter and, where appropriate, arrange a replacement, refund, repair, or other remedy in accordance with applicable law and our Returns and Refunds Policy.

11. Returns and Refunds

Our returns and refunds are governed by our [RETURNS AND REFUND POLICY / RETURN POLICY], which forms part of these Terms.

Subject to the applicable policy and law, eligible products may be returned in circumstances such as:

  • Product received damaged

  • Incorrect product received

  • Product materially different from its description

  • Manufacturing or workmanship defect

  • Other circumstances specifically covered by our return policy

Return Conditions

Where a return is approved, we may require:

  • The original order number

  • Photographs or videos showing the issue

  • The product to be returned in specified condition

  • Original packaging, where reasonably required

  • Other information necessary to verify the claim

Certain products may not be eligible for return due to their nature, customization, hygiene considerations, or other lawful reasons. Any such exclusions will be disclosed in our return policy or product listing.

Refunds

Approved refunds will generally be issued to the original payment method or through another legally permissible method.

Refund processing times may depend on your payment provider or bank.

Estimated refund processing time: [REFUND TIMEFRAME].

12. Cancellation

You may request cancellation of an order by contacting us at [EMAIL ADDRESS] as soon as possible.

Cancellation may not be possible once an order has been dispatched, delivered to the courier, customized, or otherwise processed.

Where cancellation is permitted and payment has already been received, we will process the applicable refund in accordance with our refund policy and applicable law.

13. Promotional Offers and Discounts

From time to time, we may offer discounts, coupons, promotional codes, or special offers.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.

  • Promotions may have specific eligibility requirements.

  • Only one promotional code may be used per order where stated.

  • Promotional offers may have expiration dates.

  • We may impose reasonable quantity or usage limits.

  • Promotional offers cannot be combined unless expressly stated.

We reserve the right to correct errors or withdraw a promotion where necessary, subject to applicable law.

14. Intellectual Property

All content on our Website, including:

  • Logos

  • Brand names

  • Product photographs

  • Product descriptions

  • Graphics

  • Designs

  • Text

  • Videos

  • Illustrations

  • Website layout

  • Other original materials

is owned by or licensed to [STORE NAME] unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

You may use the Website for personal, non-commercial shopping purposes.

15. Customer Reviews and User Content

If you submit a product review, photograph, testimonial, comment, or other content to us, you agree that you have the right to submit that content.

By submitting content, you grant [STORE NAME] permission to use, reproduce, display, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that:

  • Is unlawful

  • Is fraudulent or misleading

  • Infringes another person's rights

  • Contains malicious software

  • Contains inappropriate or abusive material

  • Violates privacy or confidentiality rights

We may remove content that violates these Terms or applicable law.

16. Prohibited Uses

You must not use our Website or services to:

  • Commit or facilitate an unlawful act.

  • Engage in fraudulent transactions.

  • Use stolen payment information.

  • Attempt to bypass security measures.

  • Interfere with Website operation.

  • Upload malicious software.

  • Scrape or systematically copy Website content without permission.

  • Impersonate another person or business.

  • Submit false information.

  • Abuse promotional codes, discounts, returns, or refunds.

  • Purchase products for unlawful purposes.

  • Infringe intellectual-property rights.

  • Harass, threaten, or abuse our employees, service providers, or customers.

  • Use the Website for unauthorized commercial resale or automated purchasing without our written permission.

We may suspend or terminate access to the Website where we reasonably believe prohibited activity has occurred.

17. Third-Party Services and Links

Our Website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, and technology providers.

We may also provide links to third-party websites.

Third-party services are governed by their own terms and policies.

We are not responsible for the independent acts, policies, security, availability, or content of third-party websites or services, except to the extent required by applicable law.

18. Disclaimer

To the extent permitted by applicable law, our Website and its content are provided on an "as available" basis.

We make reasonable efforts to keep the Website accurate and operational, but we do not guarantee that:

  • The Website will always be available or uninterrupted.

  • The Website will always be free from technical errors.

  • All information will always be completely current.

  • The Website will be free from every possible security vulnerability.

Nothing in these Terms is intended to exclude or restrict any consumer right, warranty, remedy, or protection that cannot lawfully be excluded or restricted under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products.

This may include losses relating to:

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Business interruption

  • Indirect or consequential damages

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to deprive consumers of rights or remedies available to them under applicable Indian consumer-protection laws.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the Website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or liability that cannot legally be transferred to you.

21. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics or pandemics

  • War

  • Civil unrest

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or infrastructure failures

  • Major courier disruptions

  • Other events beyond our reasonable control

We will make reasonable efforts to resume normal performance as soon as practicable.

22. Suspension or Termination

We may suspend or terminate your access to the Website where reasonably necessary, including where you:

  • Violate these Terms.

  • Engage in fraudulent activity.

  • Abuse our services.

  • Attempt to compromise Website security.

  • Engage in unlawful activity.

Termination will not affect rights or obligations that arose before termination.

23. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our products or services

  • Changes to our business

  • New features

  • Changes in payment or delivery methods

  • Changes in applicable laws

  • Changes in our policies

The updated Terms will be posted on the Website with a revised "Last Updated" date.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdiction available to you under applicable Indian law, disputes arising out of or relating to these Terms, your use of the Website, or purchases from [STORE NAME] shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].

Nothing in this clause prevents a consumer from exercising any statutory right to approach a consumer commission, court, or other authority that has jurisdiction under applicable Indian law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our Website and purchase of our products, except where applicable law provides otherwise.

27. Contact Information

If you have questions about these Terms, an order, a product, or a complaint, please contact us:

[STORE NAME]
Legal Entity: [LEGAL ENTITY NAME]
Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Customer Support Hours: [CUSTOMER SUPPORT HOURS]

We will make reasonable efforts to respond to customer enquiries within [BUSINESS DAYS] business days.

By using [WEBSITE URL] or placing an order with [STORE NAME], you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject to your rights under applicable Indian law.